The market for smart security solutions is continuously evolving. The growth in smart technology has given rise to a new generation of tradesmen– the ‘smart installers’. They are no less than engineers with diversified knowledge of the present-day technology and someone who fits well in today’s smart revolution.
Hence, the wave of smart technology has led security engineers to look for new ways to improve their skill set and provide thorough customer service.
Also, a manufacturer plays a vital role in helping their clients get insight into the new technology and enable them to deliver excellence in service.
Here as a manufacturer, we have devised a few smart technology tips for installers who are working with intelligent technology.
#1: Understand Your Market
For an installer, it is essential to be aware of the dynamicity of the security industry. The ever changing market demands the installers to invest time in getting cognizant of what’s trending in that particular region and the legislations to be adhered to while undertaking the installation process.
The experts of the industry i.e. manufacturers can be the initial point of gaining information about the latest technology and developments followed by the right selection of goods to stack.
#2: Undergo Proper Trainings
Training is the foremost step to grow as an installer. Having knowledge about a technology is not enough until you gain proper, hands-on experience, which is only possible with training. Look for merchants that provide committed installer networks along with up-to-date training courses.
Tavcom Training is a leading provider of both online and classroom courses for various electronic security systems.
#3: Dress your Shop Window
Always remember that a website is the face of your business. Therefore, add extensive details to it like
- Services offered,
- Informational videos,
- Testimonials and
- Case histories
It is an effective way to tell customers that you are acquainted with the new technology. This will help you build trust and garner a loyal customer base.
You can also seek help from the manufacturers to provide web promotional material that can be included on the website to increase its traffic.
#4: ‘Fit and forget’ no longer works
Smart technology demands installers to become smart security advisors who are all pervasive to the recurring needs of the clients. It’s time to move away from the ‘fit and forget’ mind-set and instead remain approachable at all times.
There is a dire need to polish up your customer service skills to encourage repeat business and referrals. You may also require to provide consultancy to some customers from getting insight into their lifestyle to suggesting a suitable security system.