CSL has announced the appointment of Adam Spain as its new Head of Customer Services. Adam, a customer service specialist, joins CSL having previously worked for British Telecom and EE. He has over twelve years of management experience and a proven track record of developing and leading multi-channel customer service departments across B2B and B2C companies.
Adam heads up CSL’s Technical Support Teams across the London, Newbury and Rugby offices. Since joining CSL, his focus has been on restructuring the department, implementing new processes and training programmes for the team to ensure support for installers on all of the products within the CSL portfolio.
Adam commented: “I have been delighted with the progress the team has made since my arrival and I am excited to see what else we can achieve in 2020. As a team we are committed to delivering on the improved service level agreements for call waiting times, email response times and customer satisfaction rates”.
Tony Mann, CSL’s Operations Director, commented: “We are delighted to formally announce Adam’s appointment. His focus on customer service coupled with his knowledge and expertise made him the standout candidate. I am pleased to see that many of the initial structural changes Adam has implemented are already proving successful with both our internal team members and our installers. We look forward to supporting him in continuing to develop our customer service delivery in the coming months and years.”