Dean Gilbert is General Manager at Ace Security and Electrical in Loughton, Essex. With areas of expertise including design, installation and maintenance of electronic fire and security products, the company boasts accreditations such as NSI Gold, BAFE, NIC EIC, BSIA, Constructionline and FIA.
What would be a typical project for you?
I do not believe you can define a typical project; every project is treated in the same way at Ace. Focus on the requirements, deliver results and build long-term relationships. As a company we have grown year-upon-year in our specialist area of fire and security systems.
What is the best thing about working in security?
I have been in the security industry for 30+ years and I’m still learning. It’s been amazing seeing innovations throughout the years. The dedication does pay off and I have the utmost respect and appreciation for anyone wishing to pursue a career in the fire and security industry.
Is third party accreditation beneficial to you?
This is absolutely paramount to our company and to the industry. The NSI high standards ensure we are all kept focused and our customers see the benefits from working with an approved company.
Do you think there is a skills shortage in the industry?
The skills shortage has been a problem for many years and I do not see this changing for the foreseeable future. We need to raise the profile of our industry and promote it “bigger and better”. How many younger workers are aware of our industry and what this offers? We have taken on apprentices since 1986 and some of our apprentices have gone on to be successful in their own right within Ace. Presently we have two apprentices who joined us this summer and we are looking forward to continue this tradition.
Are there any common requests from customers that give you problems?
It’s always the same one; when a customer accepts a quote and wants the work done like yesterday! I’m sure we will all share this, but at Ace Security and Electrical we strive on customer service and manage these requests.
What is the security industry’s biggest myth?
That cheap is better value than a professionally designed and installed security/fire system which may cost a little more.
Read the full interview in the January 2020 edition of PSI magazine